Introduction
These Terms of Service govern your access to and use of sandalshnmm.com, an online retail store operated by Nga Shu Limited that sells womens shoes. By placing an order or browsing sandalshnmm.com, you agree to be bound by these Terms of Service. If you do not accept these terms, you must stop using sandalshnmm.com immediately.
Eligibility and Account Responsibility
You confirm that you are at least eighteen years of age and legally capable of entering into a binding contract. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You agree to provide accurate, current, and complete information during registration and checkout.
Products, Availability, and Descriptions
Nga Shu Limited sells womens shoes in the sizes, colors, and materials shown on each product page. Product images are photographs of the items offered. Slight variation in color may appear based on your screen settings. Availability is confirmed only when an order is accepted and a confirmation message is sent to the email address you provide.
Pricing and Payment
All prices are listed in the currency displayed at checkout. You are responsible for any taxes, duties, and customs charges applied by your jurisdiction. Payment must be completed at the time of order placement. Nga Shu Limited accepts payment through the methods displayed at checkout, which include credit cards and PayPal.
Shipping and Delivery
Orders ship to the address you provide at checkout. Delivery timelines vary by destination and carrier. Tracking information is sent to your email address once your parcel leaves the warehouse. Nga Shu Limited is not responsible for delays caused by customs authorities or by carriers.
14 Days No-Reason Refund Policy
You may request a refund for any reason within 14 days of receiving your order. You are not required to explain your decision. To qualify, the shoes must be unworn, unwashed, and returned in their original packaging with all tags attached. Submit your refund request to [email protected] within 14 days of receipt and include your order number. Return shipping costs are paid by you. Refunds are issued only after the returned shoes arrive at our facility and pass inspection.
Refund Processing Time
Refund processing begins after inspection is complete. The total time for a refund to be processed and to arrive in your account is at least 14 days from the date the returned shoes are received by Nga Shu Limited. This period covers inspection, approval, and transmission of funds to your payment provider. Your bank or card issuer may require additional time to post the credit to your account.
PayPal Refunds
PayPal refunds take at least 14 days to complete. Due to local laws in some regions, PayPal refunds may take up to 30 days. Nga Shu Limited has no control over the internal processing schedule of PayPal or of any financial institution, and cannot accelerate a refund once funds have been released.
Damaged or Defective Items
You must inspect your shoes immediately upon delivery. Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Send your claim to [email protected] with your order number and clear photographs showing the damage or defect. Claims submitted after exactly 7 days of receipt cannot be accepted, and the standard 14 days no-reason refund policy applies to those items instead. Verified damaged or defective items are replaced or refunded at the discretion of Nga Shu Limited, and return shipping costs for verified claims are covered by Nga Shu Limited.
Order Cancellation
You may cancel an order before it is dispatched by contacting [email protected]. Once an order has been dispatched, cancellation is handled through the 14 days no-reason refund policy.
Intellectual Property
All content on sandalshnmm.com, which includes text, photographs, graphics, and logos, is owned by Nga Shu Limited or licensed to Nga Shu Limited. You may not reproduce, distribute, or modify this content without written permission.
Prohibited Conduct
You agree not to use sandalshnmm.com for unlawful purposes, not to submit false information, not to interfere with site security, and not to place fraudulent orders. Nga Shu Limited may suspend or terminate access for any violation of these terms.
Limitation of Liability
Nga Shu Limited is not liable for indirect, incidental, or consequential damages arising from the use of sandalshnmm.com or from the purchase of products. The total liability of Nga Shu Limited for any claim is limited to the amount you paid for the order connected to that claim.
Governing Law
These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these terms or from a purchase on sandalshnmm.com is subject to the exclusive jurisdiction of the courts of Hong Kong.
Changes to These Terms
Nga Shu Limited may revise these Terms of Service at any time. The version published on sandalshnmm.com is the version in force. Continued use of sandalshnmm.com after a revision constitutes acceptance of the revised terms.
Contact Information
Questions about these Terms of Service, refunds, or damaged item claims may be directed to Nga Shu Limited using the details below.
Email: [email protected]
Phone: +852 9411 1123
Address: Room B, 28/F, The Centrium, 60 Wyndham Street, Central