Shipping Policy Overview
Nga Shu Limited ships womens shoes to the delivery addresses that customers submit at checkout through sandalshnmm.com. Orders enter processing after payment authorization is complete. Processing occurs on business days. Shipping options and their corresponding rates appear at checkout before payment is submitted, and the shipping method selected by the customer determines the carrier and the service level applied to the order.
Delivery Timelines
Delivery timelines depend on the destination region, the shipping method selected, and carrier performance. Standard shipping requires a longer transit period than expedited shipping. Delivery dates shown by the carrier are estimates and are not guaranteed arrival dates. Nga Shu Limited does not control carrier operations, customs inspection, or local delivery conditions, and those factors can extend transit time. Customers who require delivery by a particular date must select an expedited shipping method at checkout and must confirm the destination address before payment.
Shipping Confirmation and Tracking
After an order leaves the fulfillment facility, Nga Shu Limited sends a shipping confirmation message to the email address recorded on the order. The confirmation includes tracking information when the carrier provides it. Tracking status updates appear according to the carrier's scanning schedule. Customers must contact the carrier directly when tracking shows a delay, a failed delivery attempt, or an address discrepancy.
14-Day No-Reason Refund Policy
A customer may request a refund for any reason within 14 days of receiving the order. The customer is not required to state a reason for the request. The 14-day period begins on the delivery date confirmed by the carrier and ends 14 calendar days later. Refund requests submitted after the 14-day period are not eligible for the no-reason refund. Every refund issued under this policy is subject to the eligibility conditions, the inspection procedure, and the refund timeline stated in this document.
Return Eligibility Conditions
Returned shoes must be unused and in their original packaging. Returned shoes must include all original packaging materials, tags, and accessories supplied with the order. Shoes that show signs of wear, shoes that were damaged after delivery, and shoes that were altered are not eligible for a refund. The order number must accompany the returned package. Nga Shu Limited inspects each returned item after it arrives at the return address. When an inspection determines that a returned item fails the eligibility conditions, the refund is denied and the returned item is shipped back to the customer at the customer's expense.
Return Shipping Costs
The buyer completely bears the return shipping costs. Nga Shu Limited does not prepay, reimburse, or credit any return shipping charge, any carrier fee, any customs charge, or any insurance cost associated with a return. Customers select and pay the return carrier directly. Customers are responsible for the returned package until it arrives at the return address, and customers must retain the tracking number and the carrier receipt until the refund is completed.
Step-by-Step Return Process
Step 1: Contact Nga Shu Limited at [email protected] within 14 days of delivery. Include the order number and a statement that the customer requests a refund under the 14-day no-reason refund policy.
Step 2: Wait for written return authorization from Nga Shu Limited. A return is not accepted without written authorization.
Step 3: Place the unused shoes in the original packaging with all supplied materials, tags, and accessories.
Step 4: Ship the package through a carrier that provides tracking. The recipient must be Nga Shu Limited, the contact phone is +852 9411 1123, and the specific return address is Room B, 28/F, The Centrium, 60 Wyndham Street, Central.
Step 5: Send the tracking number to [email protected] after the package is dispatched.
Step 6: Nga Shu Limited inspects the returned shoes after the package arrives at the return address.
Step 7: Nga Shu Limited issues the refund to the original payment method after the inspection confirms that the eligibility conditions are met.
Refund Arrival Times
Refund arrival time is at least 14 days. The 14-day period begins when Nga Shu Limited confirms receipt of the returned package at the return address. The refund is issued to the original payment method used for the order. Card issuers, banks, and payment processors apply their own posting schedules after the refund is issued, and those schedules can extend the arrival period beyond 14 days. Customers must not file a payment dispute while a refund is in progress.
PayPal Refunds
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Where local law requires the longer period, the legal requirement governs and the PayPal refund is completed within 30 days. Customers who paid through PayPal must allow the applicable period before contacting Nga Shu Limited about a missing refund.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the delivery date confirmed by the carrier. Claims submitted after the 7-day period are not accepted, and damaged or defective shoes received outside the 7-day period are treated as returns under the standard eligibility conditions. A claim must include the order number, photographs of the damaged or defective shoes, and photographs of the packaging. Nga Shu Limited reviews every claim and provides instructions after review. The buyer completely bears the shipping costs associated with any item sent to the return address.
Contact Information
Questions about shipping, returns, refunds, or damaged items must be directed to Nga Shu Limited at [email protected] or +852 9411 1123. Written correspondence must be sent to Room B, 28/F, The Centrium, 60 Wyndham Street, Central. Order details are available through sandalshnmm.com.