Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy
This Privacy Policy explains how Nga Shu Limited collects, uses, discloses, and safeguards personal information when you visit sandalshnmm.com, create an account, place an order, or contact customer service. This document applies to every visitor and customer of sandalshnmm.com. By browsing or purchasing from sandalshnmm.com, you accept the practices described here. If you do not accept these practices, do not use sandalshnmm.com.
Personal Information Collected
Nga Shu Limited collects identification and contact data, which consists of your full name, email address, telephone number, shipping address, and billing address. Account data is collected when you register, and it consists of your login credentials, order history, saved wish list items, and stored shoe size preferences.
Order data is collected during checkout, and it consists of the products purchased, the order total, the chosen delivery method, and any correspondence about returns or exchanges. Technical data is collected automatically, and it consists of your IP address, browser type, device type, operating system, referring web address, pages viewed, and the time of each visit. Communication data is collected when you submit the contact form, send an email, or publish a product review.
Use of Personal Information
Nga Shu Limited uses personal information to process orders, verify payment authorization, arrange shipment, and deliver order confirmations. Personal information is used to maintain your account, display your order history, and apply your saved shoe size preferences to future purchases. Personal information is used to answer customer service requests, manage returns and exchanges, and resolve delivery disputes.
Personal information is used to send transactional messages about order status, account security, and policy changes. Personal information is used to send marketing messages about new arrivals, seasonal collections, and promotions when you have opted in to receive them. Personal information is used to detect fraudulent orders, prevent misuse of sandalshnmm.com, and comply with applicable legal obligations.
Payment Processing and Financial Data
All payment transactions on sandalshnmm.com are handled by third-party payment gateways. Nga Shu Limited does not collect, store, or process full payment card numbers, card expiration dates, or card security codes. Payment card details are submitted directly to the payment gateway, and that gateway authorizes and settles the transaction under its own privacy and security obligations.
Nga Shu Limited receives only a payment confirmation, the order amount, the payment method category, and a transaction reference identifier. This limited information is retained for accounting, refund processing, and fraud prevention purposes. Removing a saved payment method is performed through the payment gateway account associated with your order.
Cookies and Similar Technologies
Nga Shu Limited uses cookies and similar technologies to keep items in your shopping cart, maintain your login session, and remember your language and currency selections. Cookies are used to measure page performance, count visits, and understand which product pages attract attention.
You can block or delete cookies through your browser settings. Blocking essential cookies prevents the shopping cart and checkout from functioning correctly. Blocking analytics cookies does not affect your ability to browse or purchase on sandalshnmm.com.
Disclosure to Service Providers
Nga Shu Limited shares personal information with service providers that perform specific functions. Shipping carriers receive your name, delivery address, and telephone number to complete delivery. Payment gateways receive transaction data to authorize payments. Email service providers receive your email address to deliver order confirmations and marketing messages. Analytics providers receive technical data to measure website performance.
Each service provider is permitted to use personal information only to perform the assigned function. Nga Shu Limited discloses personal information when required by law, regulation, court order, or a lawful request from a public authority.
Data Retention
Nga Shu Limited retains account data while your account remains active. Order data is retained for the period required for accounting, tax, warranty, and dispute resolution purposes. Technical data and communication data are retained for as long as needed to operate sandalshnmm.com and improve customer service. When retention is no longer required, personal information is deleted or anonymized.
Data Security
Nga Shu Limited applies encryption in transit, access controls, and restricted internal permissions to protect personal information. Employees and contractors receive access only to the information required for their assigned duties. No transmission method and no storage method provides absolute security, so Nga Shu Limited cannot guarantee complete protection.
Your Rights and Choices
You may request access to the personal information held about you, request correction of inaccurate details, and request deletion of your account data. You may withdraw marketing consent at any time by using the unsubscribe link in any marketing email or by contacting Nga Shu Limited directly. You may update your contact details, shipping addresses, and shoe size preferences in your account settings.
Children's Privacy
sandalshnmm.com is intended for users who are at least eighteen years of age. Nga Shu Limited does not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information, that parent or guardian should contact Nga Shu Limited so the information can be deleted.
Third-Party Links
sandalshnmm.com contains links to websites operated by other parties. Nga Shu Limited does not control those websites and is not responsible for their content or their privacy practices. Review the privacy policy of each linked website before providing personal information.
Changes to This Privacy Policy
Nga Shu Limited may revise this Privacy Policy to reflect changes in operations, technology, or legal requirements. The revised version is published on sandalshnmm.com and replaces all earlier versions.
Contact Information
Questions about this Privacy Policy or about the handling of personal information can be directed to Nga Shu Limited at [email protected], by telephone at +852 9411 1123, or by mail at Room B, 28/F, The Centrium, 60 Wyndham Street, Central.